Privacy Policy

Illumiara Coaching ("Illumiara," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, coaching services, and related communications.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

Information You Provide

• Name
• Email address
• Phone number (if provided)
• Information submitted through contact forms
• Discovery call and coaching intake information
• Coaching goals, notes, and communications voluntarily shared by you

Payment Information

Payments are processed through Stripe. Illumiara Coaching does not store or have access to your full credit card information.

Website Information

Our website may automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

How We Use Your Information

We use your information to:

• Respond to inquiries
• Schedule and provide coaching services
• Process payments
• Communicate regarding appointments and services
• Improve our website and client experience
• Comply with legal obligations

We only collect information reasonably necessary to provide our services.

Confidentiality of Coaching Information

Coaching conversations and information shared during coaching sessions are treated as confidential.

Information will not be disclosed to third parties except:

• With your written permission
• When required by law
• When there is a reasonable belief of imminent risk of harm to yourself or others

Please note that coaching is not therapy, counseling, or a healthcare service and is not subject to healthcare privacy laws such as HIPAA unless otherwise required by applicable law.

Payment Processing

Payments are securely processed through Stripe. When making a payment, your payment information is collected and processed directly by Stripe according to Stripe's privacy and security practices. Illumiara Coaching does not store full credit card information on its servers.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers solely for business operations, including:

• Payment processing providers
• Scheduling platforms
• Website hosting providers
• Email service providers

These providers are only given access to information necessary to perform their services.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information, subject to legal and business recordkeeping requirements
• Unsubscribe from marketing communications at any time

Requests may be submitted through our contact form.

Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality and understand visitor usage. You may disable cookies through your browser settings; however, some website features may not function properly.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.