Refund & Cancellation Policy

Cancellation & Rescheduling Policy

Individual Sessions

• Clients may reschedule or cancel a coaching session with at least 24 hours' notice at no charge.
• Cancellations made less than 24 hours before the scheduled session are non-refundable.
• Failure to attend a scheduled session without notice ("no-show") will be considered a completed session and is non-refundable.

Coaching Packages

• Sessions canceled with at least 24 hours' notice may be rescheduled within the package period.
• Repeated cancellations or missed sessions may affect the client's ability to complete the package within the agreed timeframe.

Refund Policy

Single Coaching Sessions

• Refunds are available if cancellation occurs at least 24 hours before the scheduled session.
• No refunds will be issued after a coaching session has been completed.

Coaching Packages

• Clients may request a refund within 7 days of purchase if no coaching sessions have been used.
• Once coaching has begun, refunds will be issued only for unused sessions, less any sessions already completed at their standard individual-session rate.
• No refunds will be provided for completed coaching sessions.

Technology Issues

If technical difficulties prevent a session from taking place, reasonable efforts will be made to reschedule the session at no additional charge.

Discovery Call Policy

• Complimentary discovery calls are limited to one per prospective client.
• Discovery calls are informational only and do not constitute a coaching relationship.